Customer FAQ
What is Crafty?
Crafty is an online marketplace where independent sellers (Vendors) showcase and sell their products directly to customers like you. We help process payments and manage the website, but all products and services are provided by the individual Vendors.
Who am I buying from?
You’re buying directly from independent Vendors who list their products on our platform. Each Vendor is responsible for their own product quality, delivery, customer service, and returns.
How does payment work?
We securely process your payment through our payment gateway. The funds are split automatically between the Vendor and Crafty (we take a small service fee from the Vendor).
How is my order delivered?
Each Vendor manages their own shipping and delivery. Delivery fees, times, and courier options may vary between Vendors. Please check the product listing or contact the Vendor for more details.
Can I return or exchange my order?
Return and exchange policies are set by each individual Vendor. You’ll find each Vendor’s Refund & Return Policy on their store page or in the product listing.
If you need help contacting a Vendor, we’re happy to assist with forwarding your message.
What if I have a complaint about my order?
Please contact the Vendor directly for any complaints, product issues, or returns. Vendor contact details will be included in your order confirmation.
If you struggle to reach the Vendor, you may contact us and we’ll try to help facilitate communication.
Is my personal information safe?
Yes. We comply with South Africa’s **POPIA (Protection of Personal Information Act)**. Your personal data is only shared with the Vendor for order fulfilment and is not sold or used for unrelated marketing.
For more, please read our Privacy Policy.
I want to become a Vendor. How do I sign up?
You can apply to become a Vendor by visiting our Vendor Registration Page and completing the onboarding process. We’ll review your application and get back to you.
Who do I contact for website or payment issues?
For technical problems with the website or payment queries, please contact our support team at:
📧 Email: info@crafty.co.za
📞 Phone: 011 568 6809