1. Introduction
Crafty (“we”, “our”, “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with South Africa’s **Protection of Personal Information Act (POPIA)** and other relevant regulations.
2. What Information We Collect
We may collect the following types of information from Vendors and Customers:
* Full name
* Contact details (email, phone number, address)
* Billing and delivery information
* Payment details (processed securely via third-party providers)
* User behaviour (via cookies, analytics tools)
3. How We Use Your Information
We use personal information for:
* Processing orders and payments
* Communicating order updates
* Providing customer service
* Vendor management and communication
* Marketing communications (only if consent was given)
* Legal and regulatory compliance
4. Sharing of Information
* Customer data is shared with Vendors only for order fulfilment purposes.
* We do not sell, rent, or trade personal data.
* Third-party service providers (e.g., payment gateways, couriers) may access limited data where required.
5. Data Protection
We implement reasonable technical and organizational safeguards to protect personal data from loss, misuse, and unauthorized access.
6. Your Rights
Under POPIA, you have the right to:
* Access your personal data
* Correct your data
* Request deletion (where applicable)
* Object to certain processing
* Lodge a complaint with the Information Regulator (South Africa)
7. Cookies and Tracking
We use cookies for site functionality and analytics. You can manage cookie settings in your browser.
8. International Transfers
If we transfer data outside South Africa, we ensure protection in line with POPIA requirements.
9. Contact Us
For privacy concerns, contact:
Email: info@crafty.co.za
Phone: 011 568 6809