1. Introduction
By registering as a Vendor on Crafy (“the Platform”), you agree to the following Terms and Conditions. The Platform acts solely as a facilitator of sales and payments between Vendors and Customers.
2. Platform Role
* The Platform provides the online space to showcase your products.
* The Platform facilitates payment processing and charges a service fee per sale.
* The Platform does not take ownership of your products at any stage.
3. Vendor Responsibilities
* You are fully responsible for your product listings, descriptions, prices, images, and delivery/shipping.
* You must ensure that all products comply with local laws and regulations.
* You are responsible for customer communication, support, complaints, returns, and disputes.
4. Payments and Fees
* The Platform deducts an agreed percentage service fee (or flat fee) from each successful sale.
* The balance of payment is transferred directly to your nominated bank account.
* Payment settlement terms: \[e.g., within 5 business days of confirmed payment].
5. Order Fulfillment and Delivery
* Vendors are responsible for fulfilling orders and managing delivery logistics.
* You must clearly state your delivery times, shipping fees, and policies in your listings.
6. Customer Service and Disputes
* All after-sales queries, complaints, returns, and warranty issues must be handled directly by you.
* The Platform does not get involved in customer service matters between Vendor and Customer.
7. Intellectual Property
* You retain ownership of your product images and descriptions but grant the Platform the right to use them for promotional purposes.
8. Termination
* The Platform reserves the right to suspend or terminate your vendor account for breach of these terms, customer complaints, or fraudulent activity.
9. Liability
* The Platform is not liable for any losses, damages, or disputes arising from transactions between you and your customers.